Effective Date: 29-03-2026
Vaidhyaa Health Services Pvt Ltd (“Vaidhyaa”, “we”, “our”, “us”) provides a digital platform that enables users to discover healthcare providers and book appointments with hospitals, doctors, nurses, laboratories, and pharmacies.
We are committed to protecting your privacy and ensuring transparency in how your personal information is collected, used, and safeguarded.
Personal Information
Name
Phone number
Email address
Location
Appointment Information
Appointment details
Healthcare provider preferences
Booking history
Payment Information
Transaction ID
Payment amount
Payment status
Note: Vaidhyaa does not store card or banking details. Payments are securely processed via third-party providers such as Razorpay.
We use your information to:
Facilitate appointment booking
Enable communication with healthcare providers
Process payments and refunds
Send notifications and reminders
Improve platform performance
Payments are processed through secure third-party gateways.
Refunds, where applicable, are processed based on our cancellation and refund policy.
Refund timelines depend on the payment provider.
We may share data with:
Hospitals, doctors, nurses, labs, and pharmacies
Payment service providers
Legal authorities when required
We do not sell personal data.
We implement:
Secure HTTPS communication
Authentication mechanisms
Restricted access to data
Data is retained only as necessary for service delivery
Some records may be retained for legal or audit purposes
Users can delete their account from:
Profile → Settings → Delete Account
Upon deletion:
Personal data will be removed or anonymized
Active appointments will be cancelled
Some data may be retained for legal purposes
Vaidhyaa is only a technology platform that facilitates appointment booking.
Vaidhyaa does not provide medical advice, diagnosis, or treatment.
Vaidhyaa Health Services Pvt Ltd
Email: hr@vaidhyaa.com
Website: https://www.vaidhyaa.com