Effective Date: 29-03-2026

Vaidhyaa provides a platform for booking appointments with healthcare providers. This policy governs cancellations and refunds.

1. Appointment Cancellation

By User:

• Users may cancel or reschedule through their account until 4 hours before the scheduled appointment.

• Each appointment may be rescheduled once. Cancellation and rescheduling are unavailable after the appointment has started or ended.

By Provider:

• If a doctor/hospital cancels, the user will be notified.

2. Refund Eligibility

Refunds will be processed in the following cases:

• Appointment cancelled by provider → Full refund

• User cancels at least 4 hours before the appointment → Refund eligibility is reviewed against the provider and payment terms shown at booking

• Technical failure (e.g., video consultation issue) → Full refund

No refund may be provided if:

• User cancels late

• Appointment is completed

3. Refund Process

• Refunds will be processed to the original payment method

• Processing time depends on the payment provider (typically 5–7 business days)

4. Subscription

• Subscription payments are non-refundable once activated

• Refunds may be considered only before activation

5. Platform Role

Vaidhyaa only facilitates bookings and payments.

Actual services are provided by healthcare providers.

6. Contact

For refund-related queries:

Email: hr@vaidhyaa.com